1. Information we collect
We may collect customer name, email address, phone number, billing address, delivery address, order details, account login details, and communication records when you use our website or place an order.
2. Payment information
Card payments are processed through an approved payment gateway. We do not store full card numbers, CVV numbers, or sensitive card authentication details on our website.
3. How we use your information
We use customer information to process orders, arrange delivery, provide customer support, verify payments, prevent fraud, send order updates, and improve our website and services.
4. Sharing information
We may share required information with payment gateways, courier partners, hosting providers, IT service providers, and legal authorities when necessary. We do not sell customer personal information.
5. Cookies and analytics
Our website may use cookies or similar technologies to keep carts working, improve browsing experience, measure website performance, and support security features.
6. Data security
We use reasonable technical and organizational measures to protect customer information. However, no online system can be guaranteed 100% secure, so customers should also keep account passwords confidential.
7. Customer rights
Customers may contact us to request correction or deletion of personal information where legally possible. Some order information may be retained for accounting, warranty, fraud prevention, or legal compliance purposes.
8. Policy updates
We may update this Privacy Policy when required. The latest version will be available on this page.
9. Contact us
Email: info@nexgenelectronics.lk
Phone: +94 766 76 76 75
Address: No. 247, Galle Road, Bambalapitiya, Colombo - 4, Sri Lanka